# Generated by Django 6.0.3 on 2026-04-06

import django.db.models.deletion
import uuid
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name="SupportTicket",
            fields=[
                ("id", models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
                ("created_at", models.DateTimeField(auto_now_add=True, db_index=True)),
                ("updated_at", models.DateTimeField(auto_now=True)),
                ("is_active", models.BooleanField(db_index=True, default=True)),
                ("ticket_number", models.CharField(db_index=True, max_length=30, unique=True)),
                ("subject", models.CharField(max_length=255)),
                ("description", models.TextField()),
                (
                    "category",
                    models.CharField(
                        choices=[
                            ("account", "Account"),
                            ("payment", "Payment"),
                            ("order", "Order"),
                            ("kyc", "KYC"),
                            ("technical", "Technical"),
                            ("other", "Other"),
                        ],
                        db_index=True,
                        default="other",
                        max_length=30,
                    ),
                ),
                (
                    "priority",
                    models.CharField(
                        choices=[("low", "Low"), ("medium", "Medium"), ("high", "High"), ("urgent", "Urgent")],
                        db_index=True,
                        default="medium",
                        max_length=20,
                    ),
                ),
                (
                    "status",
                    models.CharField(
                        choices=[
                            ("open", "Open"),
                            ("in_progress", "In Progress"),
                            ("resolved", "Resolved"),
                            ("closed", "Closed"),
                        ],
                        db_index=True,
                        default="open",
                        max_length=20,
                    ),
                ),
                ("first_response_at", models.DateTimeField(blank=True, db_index=True, null=True)),
                ("resolved_at", models.DateTimeField(blank=True, db_index=True, null=True)),
                ("closed_at", models.DateTimeField(blank=True, db_index=True, null=True)),
                ("last_user_reply_at", models.DateTimeField(blank=True, null=True)),
                ("last_admin_reply_at", models.DateTimeField(blank=True, null=True)),
                ("reopened_count", models.PositiveIntegerField(default=0)),
                (
                    "assigned_to",
                    models.ForeignKey(
                        blank=True,
                        null=True,
                        on_delete=django.db.models.deletion.SET_NULL,
                        related_name="assigned_support_tickets",
                        to=settings.AUTH_USER_MODEL,
                    ),
                ),
                (
                    "user",
                    models.ForeignKey(
                        on_delete=django.db.models.deletion.CASCADE,
                        related_name="support_tickets",
                        to=settings.AUTH_USER_MODEL,
                    ),
                ),
            ],
            options={
                "indexes": [
                    models.Index(fields=["status", "priority", "created_at"], name="support_tic_status_302a08_idx"),
                    models.Index(fields=["user", "status"], name="support_tic_user_id_46c31d_idx"),
                    models.Index(fields=["assigned_to", "status"], name="support_tic_assigne_0b42dd_idx"),
                ],
            },
        ),
        migrations.CreateModel(
            name="SupportTicketMessage",
            fields=[
                ("id", models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
                ("created_at", models.DateTimeField(auto_now_add=True, db_index=True)),
                ("updated_at", models.DateTimeField(auto_now=True)),
                ("is_active", models.BooleanField(db_index=True, default=True)),
                ("message", models.TextField()),
                ("is_internal", models.BooleanField(db_index=True, default=False)),
                (
                    "sender",
                    models.ForeignKey(
                        on_delete=django.db.models.deletion.CASCADE,
                        related_name="support_messages",
                        to=settings.AUTH_USER_MODEL,
                    ),
                ),
                (
                    "ticket",
                    models.ForeignKey(
                        on_delete=django.db.models.deletion.CASCADE,
                        related_name="messages",
                        to="support.supportticket",
                    ),
                ),
            ],
            options={
                "ordering": ["created_at"],
                "indexes": [
                    models.Index(fields=["ticket", "created_at"], name="support_tic_ticket__d8d570_idx"),
                    models.Index(fields=["is_internal", "created_at"], name="support_tic_is_inte_7875e1_idx"),
                ],
            },
        ),
    ]